MegaVapes AU Refund & Returns Policy
Return Window
We offer a 30-day return window from the date of purchase.
Eligibility
To be eligible for a return, items must be:
- Unused and unopened
- In original packaging
- Accompanied by all original manuals, accessories, and documentation
- Purchased directly from megavapesaustralia.com (proof of purchase required)
The value of any missing items will be deducted from the return credit.
How to Return
Contact us before returning any item:
- Email: brucedante14@gmail.com
- WhatsApp: +6140664237
- Hours: 24/7
We will provide return instructions. Do not send items back without contacting us first.
Refund Process
Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are credited back to your original payment method (e.g., credit card or PayPal).
Exchanges
Exchanges are available only for items that arrive defective or damaged.
Return Shipping
The customer is responsible for return shipping costs. Return shipping costs are non-refundable. For items over $300 AUD, we recommend using a trackable shipping service or purchasing shipping insurance.
Australian Consumer Law
Nothing in this policy excludes rights you may have under the Australian Consumer Law.
Contact
brucedante14@gmail.com | WhatsApp: +6140664237